Customer Care

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

shop@mothernaturesjeans.com

How can we help?

FAQ

Ordering

What size should I buy?

Our jeans are sized by waist (W) and inseam length (L) in inches — for example, 28W x 30L means a 28-inch waist and a 30-inch inseam (that’s the length of the inside leg, from crotch to hem).

They’re made to fit true to size with a bit of stretch for extra comfort. If you’re between sizes or want a slightly roomier fit, consider going up a size. Comparing with a pair of jeans you already own is always a solid move.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are included.

Do you ship overseas?

Yes, we ship all over the world.

Sustainability

How do you choose what materials to use?

Each piece we create is the product of years of designing, sourcing, and producing with the highest-quality materials and with like-minded production partners. We thoroughly research and vet our raw materials to make sure they meet our standards, are good for you and better for the environment. In addition to thinking about the impact on people and the environment, we consider factors like availability, preferred fiber content, water and energy input, and GHG emissions.

Act natural. We also use mostly natural materials, which break down better and are less of a pollutant than the synthetic fibers that are being found in oceans and water supplies.

Where are your products made?

We like our fabric quality the same way we like our sleep quality: premium. All of our apparel is sourced and manufactured in Hong Kong, where we’ve partnered with expert makers known for exceptional textile craftsmanship and high standards.

We work with world-class manufacturers committed to fair, ethical practices and producing garments that meet the quality our customers expect. As we grow, our focus remains on working with the best — prioritizing top-tier materials and responsible production over cutting corners.

What are you doing to be more sustainable?

Trust us when we say our sustainability goals are as ambitious as waking up before the alarm. These goals are designed to innovate and better how we design and manufacture, which means that we: thoughtfully consider and care about the materials we source, the production methods we use, how we distribute and our practices at our headquarters and Bedroom locations.

In addition to our fabric selection and how we manufacture, we are also doing what we can by minimizing production quantities with demand-oriented ordering to minimize unnecessary waste and unnecessary production.

We are on a journey of progress and as we continue to grow and evolve as a business, we are committed to sharing with you, the actions being taken towards positive change to care for the planet and its people.

To us, being sustainable is about responsible and ethical choices and doing our best to do what’s right for our employees, workers, our customers, and the world around us.

Get in touch

Have questions about your order, or a general enquiry?